At Netcare, we believe that providing our patients and their families with the best and safest care is our privilege and passion. As part of this commitment, we actively gather and purposefully use feedback from our patients and their loved ones to develop improvement programmes. The feedback we receive thus directly impacts the care we provide in our hospitals.
How does Netcare obtain Patient feedback?
Our patients are offered the opportunity to provide feedback on our care and service by either completing a survey whilst in hospital or after their discharge. The number of survey responses by patients has increased significantly from just over 6 481 in 2012 to more than 202 400 in 2019 thus far. From a statistical point of view, the results are representative of our patient base.
How are the ratings determined?
Our ratings reflect the feedback provided by medical aid and self-funding patients. Where patients are unable to provide feedback, their family members are encouraged to do so on their behalf.
Our ratings are an actual representation of our patients' feedback. These rates have been independently validated and watermarked.